What qualities do you think a hotel manager needs to have?

What qualities (and skills) should people who work in hotels have?





How should employees in the hospitality industry be trained?


What qualities do you think a hotel manager needs to have?
In the Hospitality Industry you have to be able to take issues and deal with them fast. People do not have the time or patience to wait. I always said that if I was not in trouble it would not be a normal day. Being a hotel manager, you are in trouble all of the time. You have to take it like water off of a ducks back. Where people fail most times is that they take issues too personally. You can't or you will not make it through peak season.


Skills:


Helpful


courteous


hard yet personable


able to Multi task


leader- don't ask your staff anything you would not do yourself


moral boosting





Training:


The right leader will train their staff all that they know and empower them to make decisions with the right amount of corrective couching.


This job does not take a degree, just the knowledge of good customer service.What qualities do you think a hotel manager needs to have?
be social with then treat them nice and respect them